Water Heater
Water Heater | Emergency Plumbing | Plumbing | New Market
Whether your water heater has sprung a late-night leak or quit altogether on a frosty New Market morning, HEP is standing by with fast, no-nonsense emergency plumbing expertise. Our licensed technicians arrive fully stocked to diagnose, repair, or replace gas, electric, and tankless water heaters on the first visit whenever possible, so you can get back to hot showers and clean dishes without the long wait. We treat your home with the same care we give our own, laying down protective mats, explaining every option in plain language, and offering upfront, surprise-free pricing.
From pilot-light problems to corroded tanks, we’ve seen—and solved—it all across Knox County and beyond. Day or night, one call to HEP means a live dispatcher, rapid response times, and the peace of mind that comes from 20+ years of local know-how. Trust the hometown team New Market counts on for courteous service, lasting solutions, and a hot water supply that never leaves you out in the cold.
FAQs
What situations qualify as a water-heater emergency, and how fast can you get to my New Market home?
A water-heater emergency usually involves one or more of the following: active leaking that threatens to flood the area, no hot water during freezing weather, visible corrosion around gas or electrical connections, a tripped T&P valve discharging scalding water, or the smell of gas. Because we’re locally based in New Market, our on-call team can normally arrive within 60–90 minutes—24 hours a day, 7 days a week. We dispatch the closest licensed plumber with a fully stocked service vehicle so most repairs can begin immediately.
What should I do while waiting for the emergency plumber to arrive?
1) Shut off the water: Locate the cold-water shut-off valve on top of the heater and turn it clockwise. If the leak is severe, shut off the main supply to the house. 2) Turn off power or gas: For electric units, switch off the breaker; for gas units, set the gas valve to “pilot.” 3) Contain leaks: Place towels or a bucket under drips and move valuables away. 4) Ventilate any gas smells: Open windows and avoid open flames. 5) Do NOT attempt major repairs yourself—just make the area safe until we arrive.
Can you repair all types and brands of water heaters during an emergency call?
Yes. Our technicians are trained to diagnose and repair tank-type, tankless, heat-pump, gas, electric, and hybrid water heaters from all major manufacturers (Rheem, Bradford White, AO Smith, Navien, Rinnai, etc.). Each truck carries universal replacement parts—thermostats, elements, gas valves, igniters, anode rods, pressure-relief valves, and common tankless service kits—so we can complete about 85 % of emergency repairs on the first visit.
How much does emergency water-heater service cost, and are there after-hours fees in New Market?
We charge a flat diagnostic fee that covers travel and a full system inspection. You receive upfront, itemized pricing before any work begins, even at night, on weekends, and holidays. While after-hours rates are slightly higher than standard hours to cover technician overtime, we waive overtime surcharges for Priority Protection Plan members. Typical emergency repairs in New Market range from $150–$450; full replacements start around $1,200, depending on capacity and fuel type.
Will my water heater need to be replaced, or can it usually be repaired on site?
Most heaters under 10 years old can be repaired economically—examples include replacing heating elements, thermostats, gas control valves, dip tubes, or T&P valves. We recommend replacement when: the tank itself is leaking, the unit is 10-15+ years old and inefficient, multiple major parts have already failed, or the cost of repair exceeds 50 % of a new unit. We carry replacement tanks and popular tankless models on standby, enabling same-day installation if needed.
How can I prevent future water heater emergencies?
• Flush the tank annually to remove sediment that overheats and cracks glass linings. • Inspect and replace the anode rod every 3–5 years. • Set the thermostat at 120 °F to reduce scald risk and slow mineral buildup. • Test the T&P valve twice a year. • Schedule a professional maintenance check each spring or fall. • Install a leak-detection shut-off valve for automatic protection. These simple steps can extend your water heater’s life and minimize the chance of another emergency call.